ABSTRACT
This study is intended to evaluate the impact of information technology in the banking industry.
Information technology includes any communication devices such as telephone i.e cellular phone television computer and network hardware and software satellite system and so on as well as video conferencing and distance learning.
Information technology such as on line banking and relationship marketing are increasingly important. In the banking industry they use information technology channels to interest with their financial services provider and this interaction affects the relationship quality between the customers and the financial services providers.
Any banking industry that did not exhibition an information technology gap have more positive perceptions with their financial services provides.
Information technology which deal with the roles and impact it plays on the banking industry has improved the economy.
The objectives of the study includes to find out the major cause of information technology in the banking industry do find out whether the information technology is efficient or not to recommend solution based on the findings and to know whether it perform belong expectation.
Methodology used in collecting data include only primary and secondary sources of data. From the data collected the researcher will find out whether the information technology has improved the services renders or not the researcher will also worked on the problem of information technology and solution to the problem.
Finally she will show how information technology has improved their services in the banking industry.
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
Chapter one
1.0Introduction
1.1Background of the study
1.2Statement of problem
1.3Objective of research
1.4Scope and delimitation of study
1.5Research question
1.6Significance of the study
1.7Definition of terms
Chapter two
2.0Literature review
2.1An overview of information technology
2.2Other development of information technology
2.3General background to information technology
2.4Technology and bank transformation
2.5The application in the banking industry
2.6Survival of information technology
2.7Setbacks of information technology
2.8Hindrances to information technology
Chapter three
3.0Research methodology
3.1Research design
3.2Area of study and population
3.3Sample and sampling technique
3.4Types and sources of data
3.5Research instrument
3.6Reliability and validity of instrument
3.7Method of data collection
3.8Method of data analysis
Chapter four
4.1Data presentation and result summary of result/finding
Chapter five
5.0 Summary of findings recommendation and conclusion
5.1Summary of finding
5.2Recommendation
5.3Conclusion
5.4Limitation of the stud
References
Appendices
